Hello Stay (Hello House, Kaohsiung B&B licence No. 131, and Godin House, licence No. 163) has a named person responsible for the security of its website, booking system and LINE official account. If you find a vulnerability or have a security concern, please write to our security officer directly. 中文版
Security officer
- Name: Tangyu Kao (高堂祐)
- Title: Information Security Officer
- Email: security@hello-stay.com
Scope
- hello-stay.com / www.hello-stay.com
- booking.hello-stay.com
- line-bot.hello-stay.com
- Hello Stay LINE official account
Reporting a security issue
- Email security@hello-stay.com with the affected URL or feature, the steps to reproduce it, and the possible impact.
- We will acknowledge your report within 7 days and tell you what happens next.
- Please do not disclose details publicly until the issue is fixed.
When testing, do not access, change or delete other guests' data, and do not run tests that disrupt the service, such as high-volume requests or denial-of-service attacks.
Personal data
How we collect, keep and delete personal data is described in our privacy policy (in Chinese). To access or delete your own data, use the contact details in that policy.
Machine-readable contact
The same contact details are published in the RFC 9116 format at /.well-known/security.txt.